Purchase-Related FAQs
Do you offer any discounts or seasonal sales?
Yes, we do! Follow us on our Instagram or YouTube for our discounts and seasonal sales to grab your favorite items at amazing prices.
Can I modify or cancel my order after placing it?
While we don’t allow cancellations once the order is placed, you can modify your order by reaching out to our team. We’re happy to assist you in making the changes you need.
Is there a limit to the number of items I can buy at once?
No, feel free to shop to your heart’s content! There’s no restriction on the number of items you can purchase in a single order.
Can I schedule a future delivery date for my order?
Yes, you can! Just give our executives a call, and they’ll help to schedule a delivery date that works best for you.
Return & Exchange FAQs
What is your policy for returning or exchanging items?
We accept exchanges only if the item is damaged during transit. However, we cannot accept returns or exchanges for issues like color variations or fabric-related concerns.
How do I initiate a return or exchange?
Initiating a return or exchange is simple! Just call us at +91 97482 92325, and we’ll guide you through the process.
Can I return an item bought on sale?
No, items purchased during a sale are not eligible for returns.
What if I receive the wrong item or color?
If there’s a major mismatch in color or if you receive the wrong product, you can exchange it without any hassle. Just reach out to us to resolve the issue.
Will you send a replacement if my exchange item is out of stock?
Yes, if your preferred item is out of stock, you can choose a similar product or one of the same value as a replacement.
Defect or Damage-Related FAQs
How do I report a defective item?
If you’ve received a defective item, please call us at +91 97482 92325, and we’ll address your concern promptly.
Will the replacement be the same item or a similar one?
It depends on availability. If the same item is in stock, we’ll send it to you. Otherwise, you can choose a similar product.
How long does it take to resolve defect-related issues?
The resolution time varies based on the availability of the product. We’ll do our best to resolve it quickly.
Who covers the shipping for returning a defective item?
If you provide an unboxing video, we’ll deduct the shipping cost from your next order. Without the video, we won’t be able to cover the shipping charges. Other exchanges are not applicable.
What should I do if a defect appears after using the item?
We’re unable to accept returns or exchanges for items that have been used. Please check the product thoroughly before you use it.
Payment-Related FAQs
What payment methods do you accept?
We accept a variety of payment methods, including UPI, card payments, account transfers, and net banking.
Can I split payments across multiple methods?
Currently, we don’t offer the option to split payments.
Who covers the shipping for returning a defective item?
If you provide an unboxing video, we’ll deduct the shipping cost from your next order. Without the video, we won’t be able to cover the shipping charges. Other exchanges are not applicable.
Is Cash on Delivery (COD) available for all locations?
Unfortunately, COD is not available at this time.
What is the process for getting a refund if I cancel my order?
We don’t provide refunds for canceled orders, but you can exchange the item under specific terms. Please contact us at +91 97482 92325 for more details.
Shipping and Delivery-Related FAQs
What are your shipping charges for domestic and international orders?
Shipping charges vary based on the number of quantity for your order.
How long does delivery usually take?
Typically, delivery takes 5-12 days. However, for custom or specific orders, it might take 20-30 days.
Can I change my delivery address after placing an order?
Yes, you can change your address before shipping. Just give us a call at +91 97482 92325 to update it.
Who covers the shipping for returning a defective item?
If you provide an unboxing video, we’ll deduct the shipping cost from your next order. Without the video, we won’t be able to cover the shipping charges. Other exchanges are not applicable.
How do I track my order’s shipping status?
Once your order is dispatched, we’ll send you a consignment number via WhatsApp, so you can track your package easily.
What happens if I’m not available to receive the package?
No worries! Call us and let us know if you’re unavailable. We’ll help to reschedule the delivery.
Is there a delivery confirmation or signature requirement?
It depends on the policies of our delivery partners.
Product-Specific FAQs
How do I take care of delicate sarees?
We recommend either a gentle shampoo wash or dry cleaning for delicate sarees to maintain their beauty.
How do I choose the right saree for my body type or style?
We’re here to help! Schedule a video call with us at +91 97482 92325, and we’ll guide you in selecting the perfect saree for your style and body type.
Does the color fade after washing?
Some sarees might release excess dye during the first wash, but the color won’t fade over time.